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Keep the process moving without having to worry about when and how to follow up while also not wondering if you received the documents yet or if they are lost in your emails. In addition to organizing all your client documents in one place, Content Snare also allows you to send automatic reminders to your clients when they haven’t sent the information yet. After no response from clients, a follow-up is critical to help get your relationship and project back on track.
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When should I follow up after no response?Ī three-day minimum period to reply when they don't respond. Give more time if it requires gathering or looking over complex documents that must be thoroughly read or consulted with others. It’s hard to know when to follow up as you don’t want to wait too long and have the client lose interest or get busy, but you also don’t want to appear pushy. That means not sending the follow-up email at 8:20 am on Monday after the initial email on Friday at 4:50 pm. Keep in mind your clients’ work schedule and don’t include days they are not working and most likely not checking their emails. Better yet, ask your client when the best time to follow up with them is and set the precedent that you will be following up. Two to three days is a good length of time for following up to give your client some lee-way. A study by USC Viterbi School of Engineering noted there’s a 90% likelihood that you’ll get a response within a day or two if the recipient is going to reply. How long should you wait before you follow-up? If possible, provide a specific date and time, so the call to action is obvious. Include a Call to Actionīe sure to include a call to action for every follow-up email to clarify what you need your client to do, which may be as simple as a quick email response, so they know how to move forward. Most readers tend to skim long emails anyway, so keep it as short as possible (only a couple sentences) while hitting the key points. The purpose of the follow-up email is not to sell your client all over again but simply to remind them of something. For example: I’d love your feedback on that last design so I can make sure it is exactly what you were looking for or if anything can be tweaked. Make it about them, and they are more likely to respond to your request. Have a Purposeįirst, think of the goal of this follow-up email from your perspective and then reframe it to your client’s perspective. The subject line should be brief but natural and clear as to what you will be asking them for. Subject Lineīe clear with your subject line so the client knows to open the email, read it and take action. How to write a polite and gentle follow-up email 1. It is also essential to set the expectation that you will follow up, so your client expects it and you don’t have to feel annoying. When juggling multiple clients, this communication gets forgotten about (on both ends) and it ends up stalling projects.įollow-up emails are friendly reminders to keep projects moving forward, so nothing falls through the crack. In the client service business, we need communication with our clients to keep the project moving forward. Remember, they chose to work with you after all! It’s not because they are annoyed with you or don’t want to pay your fees, so don’t jump to conclusions here.
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It’s typically used when you request information or need a response from someone. What is a follow-up email?Ī follow-up email is sent to a client after you’ve already contacted them before. Then we’ll share some examples of follow-up emails for different scenarios to help you customize your own message and save you lots of time each week. We’ll share tips on how to write a polite, gentle follow-up email and some common mistakes so you know what to correct when writing your next email. This post will cover all of this so you can understand exactly why your client isn’t responding and what you can do about it. What should I say so I don’t come across as too pushy?.How long should you wait before following up?.
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